Support
Help Center
Clear answers for renters and owners before EnjoyBoat scales into full booking checkout and instant booking.
How EnjoyBoat verifies listings
Understand owner, boat, photo, insurance and captain verification badges.
renterUnderstanding prices, fees and deposits
Learn how base prices, captain fees, fuel, cleaning fees and deposits are shown.
renterCancellation and bad weather basics
Know what to check before booking around refunds, rescheduling and weather.
renterHow deposits and damage claims work
Understand security deposits, claims, renter responses and admin review.
renterHow to request a refund
Learn when and how renters can request refund review.
renterHow to contact support about a booking
Use tracked support tickets for booking, refund, payment and claim issues.
renterRenter safety and booking responsibilities
What renters should confirm before requesting or booking.
ownerHow to make your listing launch-ready
Improve trust, photos, policies, pricing and response quality.
ownerWhat documents should owners prepare?
Prepare insurance, license, captain and boat information for verification.
ownerSubmitting damage claim evidence
What owners should include when making a damage claim.
ownerHow owner support tickets work
Owners can open tracked tickets for listing, payment, quality and booking issues.
ownerQuality operations and listing flags
Understand why admin may flag a listing for cleanup.
ownerOwner legal and safety responsibilities
A launch checklist for owners before accepting bookings.
bothSafety expectations for boat rentals
Basic safety expectations for owners, captains and renters.
bothHow to report a suspicious listing
Use private reports to alert EnjoyBoat about inaccurate or suspicious listings.
bothWhat happens after I send a booking request?
Understand the request, owner response and confirmation flow.
bothCancellation, weather and refund basics
Understand request bookings, weather changes, refunds and manual review.
bothInsurance and verification badges
Learn what insurance checks and verification badges mean.
Clear listing details
Compare capacity, location, amenities, owner details and policies before sending a request.
Owner confirmation
Route, availability, captain options, fuel and extras should be confirmed with the owner before the trip.
Support and safety guidance
Use EnjoyBoat support and listing safety tools if something looks incomplete, inaccurate or unclear.
Help topics for renters and owners
Do I need a boating license?
License requirements depend on the destination, boat type and whether a captain is included. Confirm the requirement with the owner before booking.
Are fuel, captain and deposits included?
These vary by listing. Review the policy section and ask the owner to confirm what is included before finalizing the trip.
Can I cancel a request?
Cancellation terms can vary by listing and booking status. Review the cancellation guidance and confirm the owner policy before committing.
How do I get help?
Use the support or contact pages if listing details are unclear, you need help with a request, or you want to report a listing issue.